Shipping policy
Shipping Policy
At Be Opened, every order is made with care and intention. Most of our pieces are made to order and delivered within 5–12 business days, which lets us create thoughtfully while avoiding unnecessary inventory and waste.
Free Shipping
Enjoy free standard shipping on U.S. orders over $40. Shipping options and rates for all other orders are shown at checkout before you complete your purchase.
Delivery Time
Most orders are delivered within 5–12 business days, including production and shipping. Because each piece is made after you order, production begins once your order is confirmed.
Delivery times are estimates, not guarantees. Holidays, product launches, high order volume, carrier delays, weather, and customs can add time, and these are outside our control.
Tracking Your Order
When your order ships, you’ll receive a confirmation email with tracking information. Please allow time for the carrier’s tracking to update. If tracking hasn’t moved for an extended period, contact us at support@beopened.com.
Multiple Shipments
Items in one order may be produced in different locations and arrive separately, with more than one tracking number. You’ll never be charged extra shipping because we split an order.
Shipping Addresses
Please double-check your shipping address before placing your order. If you notice an error, email us right away. Because production can begin quickly, we can’t guarantee address changes once an order enters production. We’re not responsible for delivery issues caused by an incorrect or incomplete address, and additional shipping charges may apply to resend an order.
Lost, Damaged, or Incorrect Orders
Please inspect your order when it arrives. If your package is lost, or your item arrives damaged, defective, misprinted, or incorrect, email support@beopened.com with:
- Your order number
- A description of the issue
- Clear photos of the item and/or packaging
We’ll work with our fulfillment partner to make it right. Please don’t send an item back without contacting us first.
Packages Marked as Delivered
If tracking shows delivered but you can’t find your package, check around your delivery area and with household members, neighbors, building management, or the carrier. If it’s still missing, contact us and we’ll help review the shipping details. A carrier’s delivery confirmation may affect available remedies, subject to applicable law.
Undeliverable Packages
Packages may be returned to us due to an incorrect address, failed delivery attempts, or an unclaimed package. If this happens, contact us. Additional shipping charges may apply to resend an order when the issue was caused by information provided at checkout.
International Shipping
Where available, international delivery times vary by destination and customs processing. Unless stated otherwise at checkout, customers are responsible for any import duties, taxes, VAT, or customs fees. Be Opened does not control customs processing times.
Order Changes & Cancellations
Because production can begin shortly after you order, contact support@beopened.com as soon as possible if you need to make a change or cancel. We’ll do our best to help, but we can’t guarantee changes once an order enters production or fulfillment.
Returns & Refunds
Returns, refunds, and replacements are covered by our Return & Refund Policy.
Questions?
We’re here to help.
Be Opened LLC
support@beopened.com