Shipping policy

Shipping Policy

At Be Opened, each order is prepared with care and intention. Many of our pieces are made to order, which helps us create thoughtfully while avoiding unnecessary inventory and waste.

Below you'll find information about processing, shipping, delivery, and what to do if something goes wrong with your order.

Order Processing

Many Be Opened products are made to order and fulfilled by our trusted production and fulfillment partners. Production begins after your order has been confirmed.

Because items are made specifically for each order, please allow time for your order to be produced before it ships.

Estimated production and delivery times shown at checkout are estimates and are not guaranteed.

During holidays, product launches, periods of high order volume, or other circumstances outside our control, processing may take longer than usual.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, Be Opened may offer free shipping promotions. Any eligibility requirements or restrictions will be displayed on our website or at checkout.

Shipping charges, if applicable, are calculated separately from the price of the merchandise unless otherwise stated.

Estimated Delivery

Delivery times vary depending on the destination, selected shipping method, product availability, production location, and carrier.

Any delivery date or timeframe displayed on our website, during checkout, or in an order confirmation is an estimate only.

We cannot guarantee a specific delivery date and are not responsible for carrier delays, weather events, customs delays, service interruptions, or other circumstances outside our reasonable control.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, contact us at support@beopened.com.

Multiple Shipments

Depending on the products ordered and where they are produced, items within the same order may occasionally be fulfilled and shipped separately.

If this happens, you may receive more than one package and more than one tracking number. You will not be charged additional shipping solely because we divide an order into multiple shipments.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your purchase.

If you discover an error after placing your order, contact us at support@beopened.com as soon as possible. Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed once an order has entered production or fulfillment.

We are not responsible for delivery issues resulting from an incorrect or incomplete address provided at checkout. Additional shipping charges may apply if an order must be reshipped due to incorrect customer-provided information.

Lost, Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your package appears to be lost, or your item arrives damaged, defective, misprinted, or incorrect, contact us at support@beopened.com as soon as possible.

Please include your:

Order number
Description of the issue
Clear photographs of the item and/or packaging, when applicable

We will review the situation with our fulfillment or shipping partner and work with you toward an appropriate resolution.

Please do not return a damaged or incorrect product without first contacting us.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend first checking around your delivery location, with other members of your household, neighbors, building management, or the applicable carrier.

If you still cannot locate the package, contact us at support@beopened.com, and we will help review the available shipping information.

A carrier's confirmation of delivery may affect the remedies available for a missing shipment, subject to applicable law.

Returned or Undeliverable Packages

Packages may be returned to the sender because of an incorrect or incomplete address, an unclaimed package, failed delivery attempts, or other circumstances.

If your package is returned as undeliverable, please contact us. Additional shipping charges may apply to resend an order when the delivery failure resulted from incorrect or incomplete information provided at checkout.

International Shipping

Where international shipping is available, delivery times may vary significantly depending on destination and customs processing.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for applicable import duties, taxes, and customs charges that are not collected at the time of purchase.

Customs processing may also delay delivery. Be Opened does not control customs processing times.

Order Changes & Cancellations

Because many Be Opened products are made to order, production may begin shortly after an order is submitted.

If you need to change or cancel your order, contact us at support@beopened.com as soon as possible.

We will do our best to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered production or fulfillment.