Refund policy

Returns

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, and with any original tags attached. You will also need your order number or other proof of purchase.

To request a return, contact us at support@beopened.com with your order number and the item(s) you would like to return.

Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted. If your return is approved, we will provide instructions for where and how to send your item.

Unless the return is due to an item arriving damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you received the wrong item, contact us as soon as possible at support@beopened.com.

Please include your order number, a description of the issue, and clear photos showing the problem so we can evaluate it and make it right.

If we determine that an item arrived damaged, defective, misprinted, or incorrect, we will work with you to provide an appropriate replacement or refund at no additional cost to you.

Made-to-Order Products

Many Be Opened pieces are produced specifically after an order is placed. Because of the nature of the production process, slight variations in color, print or embroidery placement, and appearance may occur and are not necessarily considered defects.

Please review the product description and size guide carefully before ordering.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size or eligible item, you may request a return of your original item in accordance with this policy and place a new order for the item you would like.

This helps us get your new order into production as quickly as possible.

Non-Returnable Items

We cannot accept returns on:

Items that have been worn, washed, altered, or damaged after delivery
Personalized or custom-made products, unless they arrive damaged, defective, or incorrect
Gift cards
Final-sale items clearly identified as Final Sale at the time of purchase

Please contact us at support@beopened.com if you have questions about whether an item is eligible for return.

Order Changes & Cancellations

Because many of our products are made to order, production may begin shortly after an order is placed.

If you need to change or cancel an order, contact us at support@beopened.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered production or fulfillment.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

Unless otherwise required by law, original shipping charges are not refundable.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@beopened.com.

European Union Returns

If an order is shipped to a country where a statutory right of withdrawal applies, you may have the right to cancel or return your order within 14 days of receiving it, subject to applicable law.

Products must generally be returned in the same condition in which they were received, unworn and unused, with any original tags and packaging where applicable.

Nothing in this Return & Refund Policy is intended to limit any consumer rights that cannot legally be waived or restricted.